Support

Contact us

Email support@jerzeem.com. We answer in English or Arabic.

Response times

• First response within one business day, Sunday to Thursday (UTC+4).
• Fixes for exports that fail are released within one week of the report.

What to include

• What you exported: a page, a blog post or a page with its child pages, and which export (print view, Word or PDF) with which options.
• What went wrong, with screenshots of the page in Confluence and of the export.
• Your browser and its version; for Word documents, your version of Word.
• If you can share it, the page's text, or a test page with the same kind of content and nothing confidential.

Security issues

Report security vulnerabilities to security@jerzeem.com. We acknowledge reports within two business days and fix them within the times set by Atlassian's security bug fix policy.